flydubai Passenger Partnership
Working together to safeguard against the spread of COVID-19
- The partnership outlines simple steps we can all take to realise the benefits of travel
- Everyone has a responsibility throughout the passenger journey to do the right thing
- The airline commits to offering passengers more flexibility
- Flights are available to book on flydubai.com
- Scheduled services resume from 07 July
Dubai, United Arab Emirates, 29 June 2020: flydubai, the Dubai-based airline, announced today a partnership wi h its passengers as the airline prepares to return to the skies following the lifting of the flight restrictions in the Uni ted Arab Emirates (UAE).Ghaith Al Ghaith,
Chief Executive Officer of flydubai, said: “the effectiveness of the response to the pandemic led by the UAE Gove rnment has enabled the flight restrictions to be lifted. We appreciate that no effort has been spared as we see the precautionary measures eased.”The airline has redesigned its entire passenger journey and built upon the exis ting high standards of its operations to minimise the risk of transmission of COVID-19. For everyone to rea lise the ben efit of travel, passengers need to have confidence that the airline is taking the correct measures and they also need to understand the role they must play to protect themselves and other passengers. This relations hip between the airline and the passenger defines the flydubai partnership. It is recognition that the way in whi ch passengers travel has changed and that these protocols set out the new way of travelling.
Commenting on flydubai’s redesigned passenger journey, Ghaith A Ghaith, Chief Executive Officer at flydubai, said: “in these unp recedented times, we are very conscious of the role that we play as part of the global comm unity in response to COVID-19. We have carefully reviewed the guidance and best practice published by a num ber of international organisations together with those of our regulator and our industry partners. We have furt her built on these which has resulted in a layering of measures by the auth orities, the airport and flydubai. To rea lise the ben efits of air travel is everyone’s responsibility. We recognise the importance of the role of the pass enger in making th ese measures work. Together we have redefined a new way to travel which creates a partne rship. It’s what we do together that will make this work.”
The partnership is a set of simple steps that start before a passenger makes a booking until they arrive at their de stination. It also recognises that passengers’ plans may need to change and flydubai will offer passengers flex ibility in their travel arrangements.
Ghaith Al Ghaith, Chief Executive Officer of flydubai, commented on the airline’s commitment to its passen gers: “ou r passengers have long enjoyed the benefits and convenience of air travel. As we move into this next phase, we recognise that it is our role to enable travel in a safe environment and the role of the passenger is to be prep ared an d ready to travel. Only by working together can the passenger make informed decisions to book their tra vel. They can be confident in knowing that they can amend their travel plans should travel restrictions or perso nal circums tances change. This is our commitment.”
The partnership is based on simple steps from the airline’s redefined passenger journey. These steps are as follows:
- Be informed before you book. Make sure you are up to date with the regulations from the IATA Travel Centre for your whole journey
- Be kind to yourself and other passengers. If you are feeling unwell delay your trip
- We understand things can change so we are offering you flexibility to change your ticket
- Expect to take a little extra time at the airport to pass through thermal screening and to facilitate social distancing
- Offer your fellow passengers’ space and time to stow their hand baggage and take their assigned seat before you take yours. Limit your movements in the cabin
- Take enough masks, hand sanitiser and anti-bacterial wipes to last the entire trip. A mask must always be worn
- Carry only what you need. Hand baggage will be limited to a handbag or small lap top bag weighing less than 7 kg and can fit under the seat in front of you
- We have redesigned our inflight service to minimise crew and passenger contact
- Every passenger will receive a complimentary snack or meal
- If you were to fall ill during the flight, our crew are trained, prepared and have the necessary equipment to look after you
- In flight, the air is exchanged in the cabin every two to three minutes and is sterile when it enters the cabin after passing through high-efficiency particulate air (HEPA) filters
- We disinfect our aircraft every day with manufacturer-certified cleaning products
flydubai offers the flexibility to make a change to the date of travel, rebook to another flight or destination wit hout any penalties. Any differences in fare may apply and tickets are subject to flydubai’s terms and cond itio ns.Flights are available to book on flydubai.com and schedule services will resume from 07 July.
About flydubai
From its home in Dubai, flydubai has created a network of more than 90 destinations and over the next decade the airline will see its fleet grow by up to 236 aircraft. Since commencing operations in June 2009, flydubai has been committed to removing barriers to travel, creating free flows of trade and tourism and enhancing conn ec tivity between different cultures across its ever-expanding network.
flydubai has marked its journey with a number of milestones that represent the scale of the ambition planned for the airline:
- An expanding network: Created a network of more than 90 destinations in 48 countries across Africa, Central Asia, the Caucasus, Eastern Europe, the GCC, the Middle East, and the Indian Subcontinent.
- Serving underserved markets: Opened up 65 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
- An efficient single fleet-type: Operates a single fleet-type of 51 Boeing 737 aircraft.
- Record-breaking orders: Placed the largest single-aisle aircraft orders in the region at the 2013 and 2017 editions of the Dubai Airshow.
- Enhancing connectivity: Carried more than 75 million passengers since it began operations in 2009.
For all our latest news, please visit the flydubai Newsroom.
Press Office Contact Details:
Kareem Mahjoub ***Press Officer, flydubai****Tel: (+971) 556 356 196***Email: news@flydubai.com or kareem.mahjoub@flydubai.com
