The Confederation of Indian Industry names Access Healthcare among India’s Most Innovative Companies of 2022
Chennai, 9th December 2022: The Confederation of Indian Industry (CII) has named Access Healthcare, one of India’s largest and fastest-growing Healthcare BPO companies, in its illustrious list of Top 50 Most Innovative Companies of 2022.
Access Healthcare has achieved this recognition for the third time. The award involves a highly rigorous evalu ation process to identify and reward enormously impactful instances of innovation developed by Indian compa nies. The highly secure digital-first remote service delivery ecosystem powered by echo remote, echo lock, and the Access Healthcare Jobs app, as well as the deep-rooted culture of collaborative innovation at Access Healt hcare, were instrumental in securing this position.
Vardhman Jain, Co-founder and Vice Chairman of Access Healthcare, said, “Prioritizing real social impact through innovation, rather than revenue or profit potential, helps accelerates progress in the world. Through such recognition, the Confederation of Indian Industry has spotlighted meaningful innovation and inspired generations of innovations to focus on what matters to humanity. The remote service delivery paradigm we have put forward through echo breaks down geo graphical and societal barriers that restrain our nation’s talent. Companies must address all data security and produ ctiv ity concerns before adopting remote service delivery as a mainstream option and not just as a BCP response. Imagine the possibilities this opens up in the knowledge economy!”
Access Healthcare’s robotic process automation platform, echo, has already gained significant traction among healthcare providers, payers, and intermediary companies in the United States for enhanced productivity, cost-effectiveness, and accuracy. The latest innovation in the ecosystem is echo remote, which uses artificial intelli gence to offer unparalleled security in remote work environments, including face recognition to verify employee identity for secure login. The system uses highly advanced computer vision and intelligent analytics to camoufla ge the data and images to avoid data leakage and mitigate the risk of data theft through screen image capture. T he healthcare BPO industry considers data confidentiality paramount, and the value of such an assurance of pro tection will run into several billions of dollars annually.
For the past several quarters, Access Healthcare has moved to a digital resourcing model by launching a mobile app to allow job seekers to apply and complete all hiring process steps. All processes, including candidate regis tration, document upload, online interview, training, assessments, offer letter issuance, and acceptance, can be done on a smartphone without being physically present. New team members onboarded to the “Home Pod” can leverage our remote work platform to achieve better work-life balance. The platform includes lean apps to acc ommodate slower internet connections in rural India. The echo suite consists of the unique capabilities of echo lock+ for productivity management through non-intrusive monitoring of work remote sessions. echo lock+ imp roves enterprise productivity by over 7.5%, enhancing yield, quality, and cost-effectiveness in BPO services.
Undoubtedly, there is potential to significantly revolutionize the service industry and amplify the opportunities available to India’s knowledge workers. First, we have eliminated geographical barriers by enabling people from all over the country to apply, secure a job, and build a career with Access Healthcare without having to leave the ir hometowns, irrespective of whether we have a physical delivery centre in the region. Second, professionals re quiring additional support, like women refocusing on their careers after a break, individuals who cannot comm ute for work, and, for that matter, anyone who seeks better work-life balance, can benefit from this model. Thir d, companies can now leverage our innovative platform to move to a digital remote work model as a business co ntinuity response in extreme times and as a strategy for cost-cutting or improving employee morale in the new normal.
Prabhakar Munuswamy, Senior Vice President – of IT Application Development; Madhavan G.G, Senior Vice Pre sident – Infrastructure Solutions; Manish Jain, Senior Vice President – Marketing; Satheesh Seetharaman, Vice President – Business Innovation; and Jithesh Sundararajan, Senior Director – Application Development repres en ted the company at various stages of the evaluation process and presented the technology and business cases to the jury. Access Healthcare received this recognition for the first time in 2018 for the arc.in workflow managem ent platform plus our innovations in RPA, and then again in 2020 for the arc.in mobile app and the new develop ments in the echo RPA suite. Our third appearance on the prestigious list proves the success of our consistent fo cus on providing innovative solutions to our clientele and the positive impact we have been delivering on the so cial fabric of India. The skew of 55%:45% favoring women employees is notable in the gender ratio of our team in remote work mode.
ABOUT ACCESS HEALTHCARE: Access Healthcare provides business process outsourcing, application services, and robotic process automation tools to hospitals, health systems, providers, payers, and related service provid ers. The company operates from 19 global delivery centres in the US, India, and the Philippines. Their 27,000+ st aff is committed to bringing revenue cycle excellence to clients by leveraging technology, emerging best practi ces, and global delivery. Based in Dallas, TX, the company supports over 400,000 healthcare providers through 85+ clients, serving 80+ specialties, processing over $70 billion of A/R annually, and ascribing medical codes to over 30 million charts annually.
With over 3,500 virtual bots, Access Healthcare’s proprietary robotic process automation platform helps its cli ents improve efficiency. Access Healthcare is HITRUST, PCI DSS, SOC, ISO 27001, and ISO 9001 certified, prov iding security, availability, and confidentiality of sensitive health information. For more information, visit www.accesshealthcare.com.
