QNB Deploys FSS Smart Recon to Modernise Reconciliation Operations
- FSS strengthens its global footprint with growing portfolio of customers for their smart reconciliation solution, which includes Airtel India, Askrindo Indonesia, and BancNet Philippines to name a few
- Smart Recon solution helped the bank rationalises manpower costs by 30 per cent and further helped achieve a 50 per cent improvement in exception handling time, resulting in higher customer satisfaction
Chennai; India, 23 January 2022: –– FSS Technologies, a leading global provider of integrated payment products and a payments processor, today, announced a multi-country engagement with QNB, the largest financial instit ution in the Middle East and Africa, to boost efficiency of its reconciliation operations. FSS Smart Recon and Dis pute Management has been implemented QNB Qatar and QNB Oman and the FSS Dispute Management module will soon be deployed by QNB Sudan to address customer disputes.
The surge in digital payments adoption combined with the emergence of new payment rails and greater regul ato ry oversight in the region has fuelled the need for digitalising critical reconciliation systems. FSS Smart Re con is a crucial component of QNB’s strategy to be digital to the core and will automate and provide greater control over financial close processes. 
Post-deployment, FSS Smart Recon has helped QNB reap substantive efficiency gains. By optimising time-inten sive, manual tasks, FSS Smart Recon lowers reliance on busy IT support teams and rationalises manpower costs by 30 per cent. The streamlining of reconciliation processes has further helped achieve a 50 per cent improv m ent in exception handling time, which translates into lower dispute volumes and higher customer satisfaction.
FSS Smart Recon extends a centralised solution to manage the complete reconciliation process for multiple payment types, enabling QNB to achieve greater agility through streamlined back-office operations. FSS Smart Recon’s integrated functionality spans crucial aspects of the reconciliation lifecycle – data aggregation and trans formation, transaction matching, exception analysis and management, dispute management and settlement.
Commenting on the partnership, Nedhal Al-Nuaimi, General Manager Group Operations, QNB Group said; “In an era of rapid payments digitalisation, as a market leader, it is imperative that our back-office operations are in step with market-facing innovations. FSS’ extensive experience in serving reconciliation needs of multiple fina ncial institutions globally has helped us transform our core reconciliation operations to better manage risk, ad dress need for timely compliance with regulatory demands and achieve operational excellence.”
Commenting on the partnership, Jaishankar A L, CEO FSS PayTech, said; “FSS Smart Recon draws on our extensi ve experience of serving diverse and evolving transaction reconciliation needs of global banks. We are pleased to be working with QNB to modernise reconciliation operations while protecting its cost base as volumes ramp up. With our zero-touch, future-ready solution, we are confident that we would help Qatar National Bank scale to address reconciliation needs for new payment opportunities that lie ahead.”
QNB leverages FSS Smart Recon to perform two-way and three-way card reconciliation between the Switch, Interchange, and the Core Banking Systems for Master Card, VISA, China Union Pay, JCB and Amex. FSS Smart Recon supports transparent and auditable workflows that provide complete visibility into reconciliation process through each stage of the financial close cycle – from data ingestion to financial posting. Dynamic dashboards empower reconciler and management teams with business and operational insights for improved operational and business decisioning. Benchmarked to support 1 billion transaction records in an hour, can efficiently accommodate diverse reconciliation workloads.
About FSS
Financial Software and Systems (FSS) is a leader in payments technology and transaction processing. The comp any offers an integrated portfolio of software products, hosted payment services and software solutions built over 30+ years of experience. FSS, end-to-end payments products suite, powers retail delivery channels includ ing ATM, POS, Internet and Mobile as well as critical back-end functions including cards management, reconcili ation, settlement, merchant management and device monitoring. Headquartered in India, FSS services leading global banks, financial institutions, processors, central regulators and governments across North America, UK, Europe, ME, Africa, and APAC and has 2,500 experts on-board. For more information visit www.fsstech.com
About QNB
QNB Group, currently ranked as the most valuable bank brand in the Middle East and Africa, is proud to be the Official Middle East and Africa supporter of the FIFA World Cup 2022™. QNB Group’s presence through its sub sidiaries and associate companies extends to more than 31 countries across three continents providing a comp rehensive range of advanced products and services. The total number of employees is more than 27,000 operat ing through 1,000 locations, with an ATM network of more than 4,500 machines.
