HERO MOTOCORP FURTHER EXPANDS ITS DIGITAL OUTREACH TO ENHANCE CUSTOMER CONVENIENCE
HERO MOTOCORP FURTHER EXPANDS ITS DIGITAL OUTREACH TO ENHANCE CUSTOMER CONVENIENCE
LAUNCHES SALES & AFTERSALES SERVICES ON MESSAGING APP
Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp, the worl d’s largest manufacturer of motorcycles and scooters, has launched a comprehensive range of sales and aftersal es services on the messaging app – WhatsApp.
Hero MotoCorp customers will now be able to avail a host of services from an easy-to-interact menu-based cha tbot that can be accessed 24*7 on the messaging platform. The company is offering informative, transacti onal, and lo cation services through this new initiative, with the objective of providing its new-age, digital-savvy custo mers a se amless and easy-access engagement.
To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367 796950 from their mobile device. Once initiated, customers may start the conversation at an y time of the day and avail of a range of services offered by the feature.
Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –
- Service booking and post-service feedback
- Real-time status check of the vehicle under repair
- Locating nearest workshop and showroom
- Self-Job-card initiation
- Vehicle enquiry and bookings
- Service and maintenance schedule
- Digital Sales and service invoice copy
- Information on New models, TVCs, Goodlife program, Hero app, Safety tips, and Maintenance videos
