Edelweiss General Insurance launches an Industry first, AI Voice Bot for automated motor claim registration,
Edelweiss General Insurance launches an Industry first, AI Voice Bot for automated motor claim registration, powered by Yellow.ai
- First end to end AI Voice Bot for the GI industry
- Can handle queries from garage representatives for inbound claims processing without any human intervention
- It can converse in three languages, thus eliminating barriers associated with time, language, and geographical coverage. Adding more languages is also in the works
Mumbai/ Bengaluru, February 3, 2022: Digital Insurer, Edelweiss General Insurance (EGI), has launched an AI Voice Bot, a digital transformation initiative to enable its customers intimate motor claims in a convenient and seamless manner. This end-to-end AI Voice Bot is the first in the General insurance industry in India, and is po we red by Yellow.ai, the world’s leading next-gen Total Experience (TX) Automation Platform recently recognise d in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
This conversational AI Voice Bot, available in Hindi, English and Hinglish, will enable real time registration of cla ims, 24-7. It has been currently introduced for garage owners and will be offered to all customers as well in a mo nth or two. The AI Voice Bot will assist EGI’s garage representatives in easier, faster and hassle-free registration of claims. There is also no wait time unlike a normal call to the customer care. Once you dial in, the AI Voice Bot will guide you on the claim intimation process in real-time.
In addition to being a claims assistant, the AI Voice Bot can answer questions raised by the garage representati ves, thereby delivering a holistic and superior experience. While the AI Voice Bot successfully handles queries, right from discovery to providing the claims registration number without any human intervention, it also seamle ssly escalates complex queries to EGI agents, collaborating the combined intelligence of humans and AI. The AI Voice bot is also capable of tackling the issue of background noises that one usually experiences in garages, the reby creating an elevated and consistent experience.
Commenting on the launch, Shanai Ghosh, Executive Director & CEO, Edelweiss General Insurance, said, “Our vision is to make insurance easy, friendly and transparent and our AI Voice Bot is another step in this direction. We are happy to partner with Yellow.ai in this digital transformation journey. While the Bot will definitely offer easy, seamless, and superior experience to our customers, it will also enable and empower our distribution agent s and partners to be more efficient and effective and enhance their capabilities.”
Raghu Ravinutala, CEO and Cofounder, Yellow.ai said, “We are delighted to implement an AI Voice Bot for Ede lweiss General Insurance. With varying dialects in India, our technology allows tailoring speech recognition mo dels to adapt to users’ speaking styles, expressions, and unique vocabularies, and also to accommodate backgrou nd noises, accents, and voice patterns. Our voice bots have superior context based intent identification to help understand queries better, provide insights from customer interaction that constantly improve bot performance and understand consumer behaviour.” 
The AI Voice Bot is optimised for advanced query handling that includes post-processing for proper nouns such as names, area names and driving license numbers. It also supports seamless integration between Yellow.ai and EGI’s APIs. For instance, once the claims are registered, real-time emails and SMS are sent to both the Claim Ser vice Office (CSO) and the customer, simultaneously sharing the details of the claim registered. Moving forward, the Voice bot capabilities will be further enhanced to include more languages and use cases, covering a wider range of customer service functions.
Edelweiss General Insurance has been introducing many tech driven, industry first, innovative solutions. Some of them being:
- Edelweiss SWITCH (sandbox product) – India’s first digital, on-demand motor insurance product, enabling pay-as-you-drive
- Health 241 – ‘’first of a kind’’ health insurance product, where if the first year is claim free, you get covered free for the second year
- Open API Gateway, a portal is aimed at self-assisted API consumption by partners.
- IPOS (Integrated Partner On-boarding Solution), a fully digitised solution aimed at completely automating the onboarding process for EGI’s existing and prospective partners.
- BOLT- Remote survey for motor claims with instant settlement
- OTP based Health Insurance onboarding
- Realtime digital NPS providing instant feedback from customers
Yellow.ai is enabling organisations such as EGI to increase their sophistication and usage of automated voice assistants for regular use. Voice-based virtual assistants can be deployed to handle inbound and outbound calls, across real-time telephony and synchronous voice channels. Through the platform, enterprises can build AI-workers to self-serve, support, sales, marketing, commerce, HR and IT on-demand, across chat, email, and voice channels.
About Edelweiss General Insurance
Edelweiss General Insurance (EGI) is a full stack Insurtech and one of the fastest growing players in the Indian non-life Insurance market. It is a digital Insurer that aims to transform insurance making it easy, friendly and transparent. Its digital platform powers fantastic customer experience, innovative solutions and efficient service delivery. It started operations in 2018 and has already won over 10 awards for product innovation and its digital platform. It is India’s first cloud native insurer and the first insurer to launch an open API platform. It has over 2 million active customers and a growing omni-channel distribution on digital rails. It has presence across key digital marketing places and partnerships with over 19 digital partners and customers including PolicyBazaar, Phonepe, Ola, ClearTrip, Dunzo, Intermiles, PayNearby, Instakart, Pazcare, etc.
Consumer insight driven strategy coupled with technology-powered execution is what differentiates EGI in a competitive market. It aims to deliver innovative solutions to customers by leveraging data, analytics and proactive market sensing.
Visit us: www.edelweissinsurance.com
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About Yellow.ai
Yellow.ai is the world’s leading next-gen Total Experience Automation Platform, that aims to make every conversation fulfilling and delightful for your customers and employees. The platform is trusted across 70+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Bajaj Finserv, Food Panda, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code bot builders. Recognised by Frost & Sullivan, Gartner, IDC, and G2 crowd as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.
Visit www.yellow.ai for more information. Contact us at contact@yellow.ai
